Cookie Policy for Valstella

Effective Date: __________________

This Cookie Policy outlines how Valstella Pamela Seratti, uses cookies and similar tracking technologies on our website, Valstella.com. By accessing or using our site, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help enhance your browsing experience by remembering preferences, enabling functionalities, and collecting information about how the site is used. Cookies can be classified into two categories: session cookies, which are temporary and expire once you close your browser, and persistent cookies, which remain on your device for a specified period or until you delete them.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features, such as accessing secure areas. Without these cookies, the website cannot perform as intended.
Performance Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and if users receive error messages from web pages. This data helps us improve the performance and user experience of our website.
Functional Cookies: These cookies allow the website to remember your preferences and settings (such as language or region) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as video playback.
Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.
Analytics Cookies: These cookies help us analyze how our website is accessed and used. They gather information about user interactions, allowing us to improve our site and tailor our offerings.

Return and Shipping Policy for Physical Products

Return Policy: Clients may return physical products within 14 days of receipt. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Returns that do not meet these criteria will be rejected. In the event of a defective or incorrect item received, clients should contact Valstella within 48 hours of receipt to initiate a return or exchange.
Shipping Costs: All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item. Valstella is not responsible for lost or damaged items during the return shipping process.
Shipping Policy: Valstella currently ships physical products only within the European Union. We strive to process and ship orders promptly but are not responsible for delays caused by external factors, including customs or shipping carrier delays. Estimated delivery times will be provided at the time of purchase but are not guaranteed. Clients are advised to check the shipping policies of their local carriers for potential delays.
Order Tracking: Once an order has been shipped, clients will receive a confirmation email containing tracking information. Clients can use this tracking number to monitor the status of their shipment and expected delivery date.
Undeliverable Packages: If a package is returned to Valstella due to an incorrect address provided by the client, refusal to accept the package, or failure to pick up the package from the carrier, the client will be responsible for the return shipping costs as well as the shipping costs for resending the order to the correct address.

Purpose of Cookies

We use cookies for the following purposes:

To Provide Our Services: Including, but not limited to: 1:1 mentoring, astrology readings, online courses, digital products, and networking events.
To Enhance User Experience: By remembering user preferences, improving navigation, and providing a personalized browsing experience.
To Analyze Site Usage: Helping us understand visitor behavior, enabling us to improve our website and services continuously.
To Deliver Targeted Advertising: Providing you with relevant advertisements based on your interests and previous interactions with our site.

Your Consent

By using our website, you consent to the use of cookies as described in this Cookie Policy. You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse or accept cookies, and you can also set your browser to alert you when cookies are being sent.

Managing Cookies

You can control the use of cookies at the individual browser level. If you prefer to avoid the use of cookies, you must first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. For further information on how to manage cookies, please visit the following links based on your browser:

Google Chrome
Mozilla Firefox
Microsoft Edge
Safari

Data Protection and Privacy

Our use of cookies is subject to the applicable Data Protection Legislation, including the General Data Protection Regulation ((EU) 2016/679). For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Third-Party Cookies

Our site may contain links to third-party websites or services that may set cookies on your device. We do not control these cookies and suggest you review the privacy policies of any third-party sites you visit. This Cookie Policy does not cover third-party cookies.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically for the latest information on our cookie practices.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

VALSTELLA PAMELA SERATTI

Stefana Kopciskiego 15/100
90-242, Łódź
Email: [email protected]

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