Privacy Policy for Valstella

Effective Date: __________________

1. Introduction
Welcome to Valstella Pamela Seratti. We prioritize your privacy and the protection of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, including but not limited to: 1:1 mentoring, astrology readings, online courses, digital products, physical products, and networking events for women.

Your privacy is important to us, and we aim to be transparent about our data handling practices. By using our services, you consent to the practices described in this policy. If you do not agree with these terms, please refrain from using our services. We encourage you to read this policy carefully and reach out with any questions or concerns about your personal data.

Data Controller

The data controller for your personal information is:

Name: VALSTELLA PAMELA SERATTI
Owner: Pamela Seratti
Address: Stefana Kopcińskiego 15/100, 90-242, Łódź, Poland

As the data controller, we are responsible for deciding how we hold and use personal information about you. We are committed to ensuring that your privacy is protected.

Information We Collect

We collect various types of personal data to provide our services effectively. This data may include:

Contact and Basic Information: This includes your name, birth date and time, birth location, email address, phone number, and mailing address. We collect this information when you register for our services or communicate with us.
Payment Information: We gather financial data such as credit card details, billing address, and transaction history. This information is processed through secure payment processors and is not stored on our servers.
Usage Data: This consists of information about how you use our website and services, including your IP address, browser type, pages visited, time spent on pages and referral URLs. We collect this data through cookies and similar technologies to enhance user experience and improve our services.
Feedback and Communications: We may collect any feedback, testimonials, or communications you provide, including inquiries about our services or responses to our marketing efforts.

Purpose of Data Processing

We process your personal data for several purposes, including:

Service Delivery: To provide and manage the services you request, including mentoring sessions, consultancy, online courses, and products. This involves using your data to communicate service details and updates.
Communication: To send you important updates regarding your account, our services, and any changes to our policies. This may include notifications about your bookings, confirmations, and responses to your inquiries.
Marketing: To inform you about our services, special offers, events, and updates that may interest you. We may use your contact information to send you newsletters or promotional materials.
Feedback and Improvement: To analyze feedback and testimonials to enhance the quality and effectiveness of our services. We may use aggregated data for internal analytics and business development purposes.
Legal Compliance: To fulfill our legal obligations under applicable laws and regulations, including data protection laws. This may involve maintaining records for compliance and responding to lawful requests from authorities.

Legal Basis for Processing Personal Data

We will only collect and process your personal data when we have a lawful basis to do so. The legal bases for processing your data include:

Consent: You provide explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications, provide personal consultations, participating in events.
Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract, such as when you book a mentoring session or purchase a product.
Legal Obligation: We may process your data to comply with applicable laws and regulations, such as tax and accounting requirements.
Legitimate Interests: We may process your data when it is necessary for our legitimate interests, provided that such interests do not override your fundamental rights and freedoms.

No Refund Policy

Non-Refundable Services and Products: All services provided, including but not limited to: networking events, consultation, astrology readings, mentoring, and digital products, are non-refundable. This is because they involve the delivery of intellectual property, which cannot be returned or resold.
Intellectual Property Ownership: All materials, frameworks, documents, and products produced as part of our services remain the exclusive property of Valstella Pamela Seratti. Clients are responsible for taking steps to protect intellectual property at the provider’s request, including seeking trademarks or copyrights where applicable. Clients shall use its best endeavours to keep confidential information, and take reasonable steps to procure that its employees and agents shall keep confidential, and shall not at any time for any reason disclose to any person or otherwise make use of or permit to be made use of the other party’s Confidential Information except with the written consent of Valstella.
Client Assistance for IP: Clients may be asked to assist in ensuring the protection of intellectual property rights, including signing necessary documentation or agreements.

Limitation of Liability

Acknowledgment of Non-Guaranteed Outcomes: Clients acknowledge that success is non-linear and that there are no guarantees of specific outcomes from our services, information or products. Valstella Pamela Seratti will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Limitation of Liability: Our liability shall be limited to the maximum extent permitted by law. In no event shall Valstella Pamela Seratti be liable for any losses or damages arising out of or in connection with the use of our services, information or products, including but not limited to lost profits or revenue.
No personal Liability: Our liability shall be limited to the maximum extent permitted by law, this shall include the personal liability of Pamela Seratti. In no event shall Pamela Seratti be liable for any losses or damages arising out of or in connection with the use of our services, information or products, including but not limited to lost profits or revenue.
Indirect Damages: Valstella Pamela Seratti, shall not be liable to the Client for any loss of profit, market, business, contracts, damage to goodwill, health, loss of projected or anticipated savings, loss of revenue or any other consequential or indirect loss howsoever caused. This shall include no personal liability of Pamela Seratti.
Unforseen circumstances: Our liability shall be limited to the maximum extent permitted by law, this shall include the personal liability of Pamela Seratti, in the event of unforeseen circumstances beyond its control (e.g., natural disasters, cyberattacks, power outages) that impact service availability.
Disclaimer of Professional Expertise:
Valstella’s staff or representatives are not certified professionals in tax, legal, health, or investment fields, and all information provided is general in nature, not tailored advice.
Third-Party Links and Endorsements:
The Valstella’s platform may contain links to third-party websites or services. These links are provided solely for your convenience and do not constitute an endorsement, recommendation, or approval by the Company of the content, information, products, or services offered on these external sites. The Valstella does not assume any responsibility or liability for the accuracy, legality, or reliability of the content on third-party websites. Users acknowledge and agree that any access to or interaction with third-party websites linked from the Valstella’s platform is undertaken at their own risk, and Valstella shall not be liable for any losses or damages arising from such use. Including no personal liability in such a scenario.

Testimonial and Marketing Consent

Use of Testimonials: By engaging with our services, you consent to the use of your testimonials for marketing and promotional purposes. This may include using your feedback on our website, social media, and other promotional materials.
Marketing Communications: You agree to receive marketing communications from Valstella Pamela Seratti about our services, updates, and promotional offers. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails.

Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Erasure: You have the right to request that we erase your personal data when it is no longer necessary for the purposes for which it was collected or processed.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer your data to another organizatiRight to Access: You have the right to request copies of your personal data held by us.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal daton or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Product Returns

Physical Products: For physical products purchased through our website, customers may return items within 14 days of receipt. The return shipping cost will be the responsibility of the client.
Return Instructions: To initiate a return, please contact us at [email protected] to receive detailed instructions and a return authorization. Products must be returned in their original condition, unused, and with all packaging intact.
Inspection and Refund Process: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Refunds will be processed within 21 business days after the return has been approved, and the amount will be credited to the original payment method used for the purchase. Please note that shipping costs incurred during the original purchase are non-refundable.
Exclusions: Certain products may be exempt from return. These may include digital products, customized items, or items marked as final sale. If a product is ineligible for return, this will be clearly stated on the product page at the time of purchase.

Shipment

Geographic Restrictions and Shipping Methods: Valstella ships physical products exclusively within the European Union (EU) using trusted courier services. Shipping options and costs will be displayed at checkout.
Processing and Delivery Times: Orders typically require 1-3 business days for processing, with delivery expected within 3-10 business days after shipment. A tracking number will be provided via email once your order has shipped. In case of pre-orders, shipment timeline will be provided separately, when known.
Customer Responsibilities: Customers must ensure accurate shipping information at checkout. Valstella is not liable for delays or issues due to incorrect addresses, and any additional shipping fees for resending returned packages will be the customer’s responsibility.

Security of Personal Data

Data Protection Measures: We employ appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage. These measures include encryption, secure servers, and regular security assessments.
Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

Notification of Changes: We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will notify you of significant changes via email or through a notice on our website.
Review Encouragement: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Effective Date of Changes: Changes to this Privacy Policy will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy. We recommend that you review this policy regularly to remain aware of any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Valstella Pamela Seratti

Stefana Kopcińskiego 15/100
90-242, Łódź, Poland
Email: [email protected]

Contact Information

For any questions or concerns regarding these Terms, please contact us as [email protected] we value your feedback and are here to assist you.

If you notice any inappropriate content, please report this to [email protected] , so we can act immediately.

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