Shipping Policy forValstella
Effective Date __________________
Thank you for choosing Valstella Pamela Seratti. This Shipping Policy outlines the terms and conditions for shipping physical products purchased through our website, Valstella.com. Please read this policy carefully before placing your order.
1. Shipping Locations
Valstella exclusively ships physical products within the European Union (EU). We do not currently offer international shipping outside of the EU.
If you need a shipment outside EU, please contact us at [email protected], before purchase to verify if this will be possible.
2. Shipping Methods and Delivery Times
1.Processing Time: All orders are processed within 14 business days.
2.Shipping Methods: We offer the following shipping options:
- Standard Shipping: 14 business days
- Express Shipping: 7 business days
- Delivery times are estimates and may vary due to unforeseen circumstances or delays with the shipping carrier.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and selected shipping method. Any applicable customs duties or taxes are the responsibility of the customer.
4. Returns and Exchanges for Physical Products
While we aim for customer satisfaction, we adhere to the following return policy for physical products:
- Return Period: Customers may return physical products within 14 days of receipt/invoice.
- Condition for Returns: Items must be unopened, unused, and in their original packaging to qualify for a return.
- Return Shipping Costs: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over 100 EUR.
5. No Refund Policy for Services and Digital Products
- Non-Refundable Services:All services (including consulting, networking events) and digital products are non-refundable, as they constitute intellectual property.
- Intellectual Property Ownership:All frameworks, documents, and content produced by Valstella remain the intellectual property of Valstella Pamela Seratti.
- Client Responsibility for IP Protection:Clients must take necessary steps to ensure intellectual property protection at the provider’s request.
6. Limitation of Liability
Valstella Pamela Seratti limits its liability in accordance with applicable law. By purchasing our services or products, clients acknowledge that:
- Success is non-linear and that Valstella does not guarantee specific results.
- Clients are solely responsible for their actions and decisions based on the services provided.
- No personal liability shall be assigned to Pamela Seratti or any director, officer, employee, or representative of Valstella Pamela Seratti.
7. Testimonial and Marketing Consent
By engaging with our services, clients grant Valstella Pamela Seratti permission to:
- Use testimonials for promotional purposes.
- Send marketing communications via email and other contact methods. Clients may opt out of marketing communications at any time.
8. Data Protection Compliance
- Valstella is committed to protecting your privacy. We comply with all applicable Data Protection Legislation in the European Union, including the General Data Protection Regulation (GDPR).
- We collect and use your personal data only for the purposes necessary to provide our services and fulfill your orders. This includes processing payments, communicating with you about your order, and providing customer support.
- We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or destruction. For detailed information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
9. Contact Information
For inquiries or concerns regarding this Shipping Policy, please contact us at:
- Email:[email protected]
- Address: Valstella Pamela Seratti, Stefana Kopcińskiego 15/100, Łódź, Poland.
