Valstella Return and Refund Policy

Effective Date: __________________

This Return and Refund Policy outlines the terms and conditions applicable to purchases made through VALSTELLA PAMELA SERATTI. By purchasing our services or products, you acknowledge that you have read, understood, and agreed to these terms.

General Terms

This policy applies to all purchases made through Valstella, including services, digital products, and physical products. Valstella is committed to complying with all applicable laws and regulations in the European Union, including the General Data Protection Regulation (GDPR).

Definitions

Services: Refers to all consulting, mentoring, online courses, and networking events provided by Valstella.
Digital Products: Includes any downloadable content, such as horoscopes, forecasts, journals, and similar materials.
Physical Products: Tangible goods offered for sale, such as the Astrological Planners, Journals, Notebooks, Pens, Merchandize, Clothing and similar products.

No Refund Policy for Services and Digital Products

All services and digital products are non-refundable. This policy is enacted due to the nature of these offerings, which are considered intellectual property.

Intellectual Property Ownership: All materials and frameworks provided by Valstella remain the property of Valstella Pamela Seratti. Clients agree not to reproduce or distribute these materials without express permission.
Client Assistance for Intellectual Property: Clients must cooperate in any necessary actions to protect intellectual property at the request of Valstella Pamela Seratti. This includes providing necessary documentation, signing agreements, or other actions as deemed appropriate. Clients acknowledge that failure to comply may hinder the protection of such intellectual property and could result in legal consequences.

Return Policy for Physical Products

Eligibility for Returns: Physical products may be returned within 14 days of receipt. Products must be in original, unused condition and in the original packaging.
Return Process: To initiate a return, please contact our customer service at [email protected] to obtain a Return Authorization Number (RAN).
Shipping Costs: The return shipping cost is the responsibility of the client. Refunds will be processed after the product has been received and inspected.

Limitation of Liability

General Limitation: Valstella’s liability is limited to the fullest extent permitted by law. We do not guarantee specific results from the use of our services or products, acknowledging that success is non-linear.
No Tax, Legal, Health or Investment Advice: Valstella does not provide any tax, legal, health or investment advice. Clients are responsible for their actions and decisions based on the information provided.
Disclaimer of Professional Expertise:
Valstella’s staff or representatives are not certified professionals in tax, legal, health, or investment fields, and all information provided is general in nature, not tailored advice.

Testimonial and Marketing Consent

Clients consent to the use of their testimonials for marketing and promotional purposes.
By providing your contact information, you agree to receive marketing communications from Valstella. You may opt-out at any time by following the unsubscribe instructions provided in those communications.

No Personal Liability

Valstella Pamela Seratti, including its owners, officers and employees, shall not be personally liable for any damages arising from the purchase or use of our services and products, except as mandated by law. In such event shall the liability be limited to the Fees.

Shipping and Delivery

Shipping Restrictions: Valstella currently ships physical products only within the European Union.
Delivery Estimates: Estimated delivery times will be communicated at checkout. Delays may occur due to circumstances beyond our control.

Data Protection

Privacy Commitment: We are committed to protecting your personal data. All data collected during your interaction with Valstella Pamela Seratti will be processed in compliance with Data Protection Legislation.
For further details on how we handle your information, please refer to our Privacy Policy available on our website.

Contact Information

If you have any questions or concerns regarding this policy, please reach out to us at:

VALSTELLA PAMELA SERATTI

Stefana Kopcińskiego 15/100
90-242, Łódź, Poland
Email: [email protected]

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