Astrology Coaching & Healing in Poland | Valstella
Contact us

Valstella Terms of Service

Last Updated: _________________

Welcome to VALSTELLA PAMELA SERATTI. These Terms of Service (“Terms”) govern your access to and use of Valstella’s offerings, including our website (Valstella.com), services, and products. By engaging with us, you agree to be bound by these Terms, which represent the legally binding conditions between you and VALSTELLA PAMELA SERATTI Stefana Kopcińskiego 15/100, 90-242, Łódź Poland. All rights, obligations, and responsibilities outlined herein apply in full force to VALSTELLA PAMELA SERATTI, as well as any of their subsidiaries, affiliates, or successors.

Scope of Services and Products

Valstella is dedicated to empowering women through a comprehensive growth system designed to support personal and professional development. Our offerings include:
  1. 1:1 Mentoring: Personalized mentoring sessions focused on astrology, project management, energy healing and corporate frameworks. These sessions are tailored to the individual needs and goals of each client, ensuring a unique and impactful experience.
  2. Mentoring Program: Mentoring program that includes limited personal sessions with digital materials, including online courses focused on personal development based on knowledge in astrology, project management, and project management, marketing frameworks. We provide insights that help clients navigate their personal and professional lives effectively.
  3. Consultancy Services: Our consultancy services encompass astrology readings, business consultancy, energy healing and strategic consultancy. We provide insights that help clients navigate their personal and professional lives effectively.
  4. Online Courses: We offer a variety of online courses centered around astrology, business development, energy healing and personal growth. These courses are designed to be informative, engaging, and actionable, enabling clients to gain valuable skills and knowledge.
  5. Digital Products: Valstella produces a range of digital products, including horoscopes, forecasts, and interactive journals that clients can use to enhance their understanding of astrology and its applications in daily life.
  6. Networking Events: We host onsite and online events that encourage women to connect, share experiences, and build supportive networks. These events focus on collaboration and empowerment, fostering a sense of community among participants.

No Refund Policy

Due to the specialized nature of our offerings, all sales of services, digital products, and event tickets are non-refundable.
  1. Services and Digital Products: Once purchased, these offerings cannot be returned or exchanged due to their intangible nature and the intellectual property involved. This policy ensures that our content and resources remain secure and protected.
  2. Networking Events: Tickets for networking events are final. Due to the upfront costs incurred in organizing these events, we cannot provide refunds once a ticket has been purchased. However, clients may transfer their ticket to another individual if they are unable to attend. Clients must notify Valstella of the transfer at least 48 hours prior to the event to ensure a smooth transition.
  3. Non-Transferability of Services and specified Products: Services purchased, including 1:1 mentoring, mentoring program, consultancy sessions, astrological digital products are non-transferable and must be used by the individual who purchased them. This policy is in place to maintain the integrity and personalized nature of our services.
  4. Exception for Cancellation by Valstella: In the unlikely event that Valstella cancels a service, event, or program, clients will be notified as soon as possible. In such cases, clients will receive a full refund or credit towards future services or products, at their discretion. This exception ensures that clients are not financially impacted by circumstances beyond their control.

Return and Shipping Policy for Physical Products

  1. Return Policy: Clients may return physical products within 14 days of receipt. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Returns that do not meet these criteria will be rejected. In the event of a defective or incorrect item received, clients should contact Valstella within 48 hours of receipt to initiate a return or exchange.
  2. Shipping Costs: All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item. Valstella is not responsible for lost or damaged items during the return shipping process.
  3. Shipping Policy: Valstella currently ships physical products only within the European Union. We strive to process and ship orders promptly but are not responsible for delays caused by external factors, including customs or shipping carrier delays. Estimated delivery times will be provided at the time of purchase but are not guaranteed. Clients are advised to check the shipping policies of their local carriers for potential delays.
  4. Order Tracking: Once an order has been shipped, clients will receive a confirmation email containing tracking information. Clients can use this tracking number to monitor the status of their shipment and expected delivery date.
  5. Undeliverable Packages: If a package is returned to Valstella due to an incorrect address provided by the client, refusal to accept the package, or failure to pick up the package from the carrier, the client will be responsible for the return shipping costs as well as the shipping costs for resending the order to the correct address.

Intellectual Property Ownership

All materials, frameworks, methodologies, documents, and resources developed and used within Valstella’s services and products are the sole intellectual property of Valstella.

  1. Client Cooperation on IP Protection: Clients agree to support Valstella in any reasonable requests to protect this intellectual property. This may include signing non-disclosure agreements or taking other steps to ensure that proprietary information is not shared without authorization.
  2. Usage Rights: Clients are granted a limited, non-exclusive, non-transferable license to use the materials and resources provided solely for personal use. Any commercial use or reproduction of materials without prior written consent from Valstella is strictly prohibited.

No Guarantee of Results

Valstella emphasizes that results from our services and products can vary widely among clients, and we do not guarantee specific outcomes or results.

  1. No Advice Disclaimer: Any information provided through consultations, courses, or digital products is for informational purposes only and does not constitute tax, legal, investment, health or personal advice. Clients are encouraged to consult with appropriate professionals for such advice.
  2. Success Disclaimer: The success of our clients is influenced by various factors, including personal effort, circumstances, and external conditions. Valstella is not liable for any perceived failures or dissatisfaction resulting from clients’ engagement with our offerings.

Limitation of Liability

To the fullest extent permitted by law, Valstella disclaims any liability for direct, indirect, incidental, consequential, or special damages arising from or related to the use of its services, products, or website.

  1. Limitations on Claims: Clients agree that any claims or disputes must be submitted to Valstella within 30 days of the occurrence of the issue. After this period, clients waive the right to claim damages related to the matter.
  2. Liability Cap: In the event of any liability arising from our services or products, the total amount of damages that Valstella may be held liable for will not exceed the total amount paid by the client for the specific service or product in question.

Testimonial and Marketing Consent

By engaging with Valstella, clients grant consent for the Company to use any feedback, testimonials, or reviews provided for promotional and marketing purposes.

  1. Promotional Use: This includes but is not limited to use in social media, on our website, in marketing materials, and other promotional channels. Clients may request the removal of their testimonials at any time by contacting Valstella.
  2. Marketing Communications: Clients agree to receive marketing emails and communications from Valstella. They can opt out of these communications at any time by following the unsubscribe instructions included in each email or contacting us directly.

No Personal Liability

No personal liability shall be assigned to owner, director, officer, employee, or any representative of Valstella Pamela Seratti.

  1. Claims against the Company: All claims or disputes must be directed to Valstella, and clients acknowledge that individuals associated with Valstella cannot be held personally liable for any issues arising from the provision of services or products.
  2. Indirect Damages: Valstella Pamela Seratti, shall not be liable to the Client for any loss of profit, market, business, contracts, damage to goodwill, health, loss of projected or anticipated savings, loss of revenue or any other consequential or indirect loss howsoever caused. This shall include no personal liability of Pamela Seratti.
  3. Unforseen circumstances: Our liability shall be limited to the maximum extent permitted by law, this shall include the personal liability of Pamela Seratti, in the event of unforeseen circumstances beyond its control (e.g., natural disasters, cyberattacks, power outages) that impact service availability.
  4. Disclaimer of Professional Expertise:
    Valstella’s staff or representatives are not certified professionals in tax, legal, health, or investment fields, and all information provided is general in nature, not tailored advice.
  5. Third-Party Links and Endorsements:
    The Valstella’s platform may contain links to third-party websites or services. These links are provided solely for your convenience and do not constitute an endorsement, recommendation, or approval by the Company of the content, information, products, or services offered on these external sites. The Valstella does not assume any responsibility or liability for the accuracy, legality, or reliability of the content on third-party websites. Users acknowledge and agree that any access to or interaction with third-party websites linked from the Valstella’s platform is undertaken at their own risk, and Valstella shall not be liable for any losses or damages arising from such use. Including no personal liability in such a scenario.
  6. Indemnification Clause: Clients agree to indemnify and hold harmless Valstella, its owners, directors, officers, employees, and agents from any claims, liabilities, losses, damages, costs, or expenses (including reasonable attorney fees) arising from their use of Valstella’s services or products. This indemnification extends to any claims brought by third parties related to the client’s actions or omissions while engaging with Valstella. By agreeing to these terms, you waive the right to bring any civil claims against any employee of our company

Privacy and Data Protection

Valstella is committed to protecting the privacy and security of our clients’ personal data. We comply with all applicable data protection and privacy laws under the General Data Protection Regulation (EU) 2016/679.

  1. Data Handling: By using our services, clients consent to the collection, use, and processing of their personal data in accordance with our www.valstella.com/privacypolicy (link to Privacy Policy). This includes information provided during registration, purchases, and other interactions with Valstella.
  2. Data Retention: We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Accessibility

Valstella Pamela Seratti is committed to ensuring that our website is accessible to all users, including those with disabilities, in compliance with applicable laws, including the European Accessibility Act (EAA). We strive to provide an inclusive experience by adhering to accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Specifically, we ensure the following:

  1. Clear Descriptions: Content on our website is accompanied by clear, concise descriptions to aid in understanding and navigation.
  2. Easy Navigation: Our website’s design prioritizes user-friendly navigation to ensure ease of access for all users, regardless of ability.
  3. Text Contrast: We maintain sufficient contrast between text and background colors to enhance readability for users with visual impairments.

In accordance with the European Accessibility Act, Valstella Pamela Seratti aims to continually improve our website’s accessibility.

If you experience any difficulties or require assistance using our website, please contact us at [email protected], and our support team will be happy to help.

Content

All content published on the Valstella website, including but not limited to product descriptions, articles, and other materials, is exclusively created and published by Valstella employees. We ensure that all such content complies with our internal standards and legal obligations.
Valstella takes no responsibility for the content provided by third-party websites or platforms that may be linked to or referenced on our website. However, we reserve the right to remove any content, including from third-party websites, that is deemed inappropriate, offensive, or in violation of applicable laws and regulations, in order to maintain compliance and uphold our standards.

We also allow customers to post reviews and feedback both on our website and via other third-party platforms.

While we value and encourage honest user input, the following conditions apply:

  • Customer Reviews: Reviews submitted by customers may be publicly displayed on our website. However, any reviews that contain inappropriate, offensive, or illegal content, or violate applicable laws and regulations, will be reviewed and, if necessary, removed by the Valstella team to ensure compliance with relevant legal standards.

If you encounter any inappropriate content or would like to report a violation, please contact us immediately at [email protected].

We will investigate the matter and take appropriate action to maintain compliance with applicable laws, including the Digital Services Act (DSA) and other relevant regulations.

Jurisdiction and Applicable Law

These Terms, and any disputes arising from or related to them, shall be governed by and interpreted in accordance with the laws of the European Union, specifically in Poland.

Governing Law: Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in Poland, which will handle any legal proceedings arising from these Terms.

Modifications to Terms

Valstella reserves the right to amend these Terms of Service at any time. Clients will be notified of any changes via the website and/or email communications.

  1. Client Acceptance: Continued use of Valstella’s services and products following any changes constitutes acceptance of the revised Terms. Clients are encouraged to review these Terms periodically for updates.
  2. Effective Date of Modifications: Any amendments to these Terms will become effective immediately upon posting on the Valstella website or as specified in the notification email. Clients are responsible for ensuring that they are aware of any changes made to the Terms prior to using Valstella’s services or products.

Contact Information

For any questions or concerns regarding these Terms, please contact us as [email protected] we value your feedback and are here to assist you.

If you notice any inappropriate content, please report this to [email protected] , so we can act immediately.

Astrology Coaching & Healing in Poland | Valstella

At Valstella, we help you leave all the toxicity behind — whether it’s a relationship, job, or self-doubt — and get your life and business back on track. Using astrology, strategy, energy healing and holistic guidance, we provide the clarity and support you need to align with your true path.

Sitemap

Services

Other Links

Copyright © 2025 VALSTELLA | Developed by PixxelStudio

Your Cart

Cart is empty

Subtotal
€0.00
Shipping
Free!
Tax
€0.00
Total
€0.00
Apply Coupon
APPLY
To find out your shipping cost , Please proceed to checkout.
View Cart Checkout
Product You Might Like